on_death() is an experimental service with community-driven support. While we provide best-effort assistance, please understand the limitations of our support capabilities for this research project.
Support Channels
🌐 Community Support Recommended
GitHub Issues:
- Best for: Bug reports, feature requests, technical issues
- Response time: Community-driven, typically 1-3 days
- Repository: github.com/on-death/on-death-community
- Public visibility: Helps other users with similar issues
GitHub Discussions:
- Best for: General questions, integration help, ideas
- Format: Community Q&A and open discussion
- Searchable: Easy to find existing solutions
📧 Direct Support
Email Support:
- Best for: Account issues, billing questions, privacy concerns
- Response time: Best effort, typically 3-7 days
- Availability: Limited due to experimental nature
- Language: English only
Note: Due to the experimental nature of this service, email support is provided on a best-effort basis with no guaranteed response times.
Contact Information
📧 All Support Inquiries
For all questions and issues (technical, billing, legal)
support@ondeath.devResponse Times
Expected Response Times
- GitHub Issues: 1-3 days (community-driven)
- GitHub Discussions: 1-2 days (community-driven)
- Email Support: 3-7 days (best effort)
- Security Issues: 24 hours acknowledgment
- Privacy Requests: 30 days maximum (legal requirement)
Priority Guidelines
- High Priority: Security vulnerabilities, service outages, GDPR data requests
- Medium Priority: Account issues, billing problems
- Low Priority: Feature requests, general questions
Note: This is experimental software with no SLA guarantees. All support is provided on a best-effort basis.
Before Contacting Support
Check These Resources First
- Documentation: Technical documentation and API reference
- FAQ: Common questions and troubleshooting
- Status Page: Current service status and known issues
- GitHub Issues: Existing bug reports and solutions
- GitHub Discussions: Community Q&A archive
Information to Include
When reporting issues, please provide:
- Account ID: Your account identifier (if applicable)
- Timestamp: When the issue occurred
- Error Messages: Any error codes or messages
- Steps to Reproduce: What actions led to the issue
- Expected vs. Actual: What you expected vs. what happened
- Browser/Client: Software version and environment details
Community Guidelines
For GitHub Issues and Discussions
- Search First: Check for existing issues before creating new ones
- Be Specific: Provide detailed descriptions and reproduction steps
- Stay on Topic: Keep discussions focused and relevant
- Be Respectful: Maintain professional and courteous communication
- Follow Templates: Use provided issue templates when available
Code of Conduct
All community interactions are governed by our Code of Conduct. We expect all participants to be respectful, inclusive, and constructive in their communications.